---
title: "Alerts"
slug: "alerts-about"
description: "What are alerts in Clarity and how do they help our customers?"
tags: ["About", "Alerts"]
updated: 2026-06-16T21:22:33Z
published: 2026-06-16T21:22:33Z
canonical: "help.claritysecurity.com/alerts-about"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.claritysecurity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What are Alerts?

![alerts 1337](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/alerts%201337.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A04%3A41Z&se=2026-10-27T11%3A04%3A41Z&sr=c&sp=r&sig=59aMJdV1q9VqzBsLsUV%2BNCFCCrvnF6gvJP5xbY3O1Mg%3D)

Alerts are a visual reminder of pending actions or warnings for Clarity Administrators, Managers, and Application Owners.

---

## Categories

![Alert Categories](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/alerts%20categories.png?sv=2026-02-06&spr=https&st=2026-10-27T10%3A04%3A41Z&se=2026-10-27T11%3A04%3A41Z&sr=c&sp=r&sig=59aMJdV1q9VqzBsLsUV%2BNCFCCrvnF6gvJP5xbY3O1Mg%3D)

| Category | Description |
| --- | --- |
| **Identity Resolution** | This is a list of service users which have not been resolved to an Identity from an Downstream Application. These can also be called Unreconciled Users, and can be processed here in the Alerts section or using a special User Access Review Type: "Unreconciled User Accounts". See [User Access Review Types](/home/docs/access-review-types) for more details. |
| **Identity Collision** | An identity collision alert is created when a Service User is picked up from an application which could be matched to multiple identities based on the username matching criteria configured in Clarity (multiple Service Users could match jsmith@email.com). |
| **Token Failure** | This will trigger when an application connector is no longer able to successfully validate the connection to the Downstream Application. |
| **Access Request** | Requests from users (using the [Self Service Portal](/home/docs/self-service-about)) which would like access to an application or specific Entitlements are collected here. Only the Clarity Users that can approve the request (and Admins) can see these Alerts. |
| **Lifecycle Management** | Alerts related to the provision and deprovision actions in Clarity will be listed here and shown for assigned approvers. |

## Ignore Option

Clarity has the option to ignore Identity Resolution alerts. If you choose to ignore an alert, this action cant be undone without contacting your Clarity Support team. In a future update, you can expect to see any alerts you have ignored, and will have the option to return these ignored alerts back to an active state.

---

## Need Help?

If you have any problems, contact your customer success team. You can also get in touch with our general support [via email](mailto:support@claritysecurity.io), open a [support ticket](https://support.claritysecurity.com/home). Our general support team is available Monday - Friday from 8:00 AM - 6:30 PM CST.

An identity is a single entity's (employee, contractor, service account) grouping of service users, attributes, and assigned entitlements.

A Downstream Application is any application that supplies Clarity with service users, entitlements, and attributes.

An unmatched **active** Service User, not tied to an Identity, was found in a Downstream Application. These generate Identity Resolution Alerts.

A Service User is a user, or service account, discovered by Clarity in a downstream application.

An Entitlement is an assignable permission found in a downstream application. Common examples include licenses, groups, and policies.