---
title: "Connect Clarity Security to Datto Autotask PSA"
slug: "datto-autotask-psa"
description: "Learn how to connect Clarity Security to Datto Autotask PSA to automate your identity life cycle management and user access reviews."
tags: ["How-To", "connectors", "application", "marketplace"]
updated: 2023-05-03T16:12:54Z
published: 2023-05-03T16:12:54Z
canonical: "help.claritysecurity.com/datto-autotask-psa"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.claritysecurity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Datto Autotask PSA

This guide will teach you how to set up the connector between [Datto Autotask PSA](https://www.datto.com/products/autotask-psa/?cid=7013l000001dqEMAAY&_bt=618073107964&_bk=autotask%20psa&_bm=p&_bn=g&_bg=146061615808&gclid=CjwKCAjw586hBhBrEiwAQYEnHWakptpQmqw1taGE-uqOMNVFYnMc6mjceba0zCl0z2w-DI4fwhlqjBoCKooQAvD_BwE) and [Clarity Security](https://claritysecurity.io).

**Estimated time to complete:** 15 minutes

If you encounter any problems, please contact your support team or [support@claritysecurity.io](mailto:support@claritysecurity.io).

## Supported Connector Capabilities

## 

Below are capabilities supported by the connector at this time.

| **Method** | **Supported** |
| --- | --- |
| Ability to Act as a Source of Truth | No |
| Provision User | No |
| List Groups, Policies, and Roles | Yes |
| Add User to Groups, Policies, and Roles | No |
| Remove User from Groups, Policies, and Roles | No |
| Deactivate User | Yes |
| Delete User | No |

## 

## How to Setup the Connector

### Step 1: Login to Datto Autotask

Head to the following URL to log in to Datto. Click the Login button, then choose Autotask from the list.

> [https://www.datto.com/products/autotask-psa/](https://www.datto.com/products/autotask-psa/)

![Login to Datto Autotask](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/image-1679436172423.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 2: Use admin credentials

Complete the sign in process using admin level credentials.

![Login > Username](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/image-1679436253225.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 3: Account Settings & Users

Hover over the icon in the top left of the landing page to open the page selection menu. Navigate to Account Settings & Users under the Admin tab.

![Autotask > Admin > Account Settings & Users](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/image-1679436478446.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 4: Resources/Users (HR) > Resources/Users

On the admin page, expand the **Resources/Users (HR**) option then click on **Resources/Users**.

![Resources/Users (HR) > Resources/Users](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/image-1679436689398.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 5: New API User

Expand the + New button to show the option to create a "New API User". Click on "New API User".

![New > New API User](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/new%20api%20user.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 6: Fill out the form

Fill out the New API User form using the information below. Make sure to save the **Tracking Identifier**, **Username**, and **Secret** for use when configuring the connection in Clarity.

- **First name**: Clarity
- **Last name**: API Connector
- **Email address**: *Don't use an email of an existing user; use a unique email address*
- **Security Level**: API User (System)
- **Primary Internal Location**: Select the location of your choosing.
- **API Tracking Identifier**: Select **Custom** and set the **Internal Integration Name** to Clarity-Integration-Connector. **Save** **the Tracking Identifier.**
- Click the **Generate Key & Generate Secret** buttons to get your ID & Keys that you'll use in Clarity. **Save** **both the Username & Secret**.

Hit **Save & Close** once you have saved the **Tracking Identifier, Username, and Secret**.

![New API User form](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/image-1679437213274.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 7: Log in to your Clarity Security tenant

> https://your-tenant.claritysecurity.io/

### Step 8: Click on Applications, then Marketplace

![Applications > Marketplace](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/image-1679493348756.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 9: Find Datto Autotask PSA

Scroll or use the search option in the top right, find Datto Autotask PSA, then click **Connect**.

![Marketplace > Datto Autotask PSA](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/image-1679493493797.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 10: Connect App

Complete the App Settings form. Details for fields common to all applications can be found in the following article: [Common App Configuration Steps](/v1/docs/common-app-steps#step-1-connect-app).

- **username**: Paste the username generated in **Step 6**.
- **secret**: Paste the secret generated in **Step 6**.
- **api_integration_code**: Paste the Tracking Identifier generated in **Step 6**.

![Configure App Step 1 - Connect App](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/image-1679494520948.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 11: App Settings

Complete the App Settings form. Details for each field can be found in the following article: [Common App Configuration Steps](/v1/docs/common-app-steps#step-2-app-settings).

![Configure App Step 2 - App Settings](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/Configure%20App%202(3).png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 12: User Settings

Complete the User Settings form, check the table at the top to see if any features are unsupported. Details for each field can be found in the following article: [Common App Configuration Steps](/v1/docs/common-app-steps#step-3-user-settings).

![Configure App Step 3 - User Settings](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/Configure%20App%203(2).png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A59%3A19Z&se=2026-11-12T19%3A59%3A19Z&sr=c&sp=r&sig=Uz9Yg1fNLS6eZnWUZ9M1ST6sA4AZ5SJXisqLwqEjuOY%3D)

### Step 13: Validate Your Selections and Save

SaveClicking the Save button will trigger the first full sync for your application (even if you selected Manual syncing).  This includes Service Users, Entitlements, Service User Entitlements, Service User Attributes.  

## Need Help?

If you have any problems, contact your customer success team. You can also get in touch with our general support [via email](mailto:support@claritysecurity.io), open a [support ticket](https://support.claritysecurity.com/home). Our general support team is available Monday - Friday from 8:00 AM - 6:30 PM CST.

A Service User is a user, or service account, discovered by Clarity in a downstream application.

An Entitlement is an assignable permission found in a downstream application. Common examples include licenses, groups, and policies.

Service User Entitlements are the pairings of users and active entitlement access in downstream applications.

An attribute is a piece of information used to describe a service user, entitlement, or identity. Common examples include First Name, Last Name, Job Title, Department, etc.