Datto RMM
  • 03 May 2023
  • 2 Minutes to read
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Datto RMM

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Article summary

This guide will teach you how to set up the connector between Datto RMM and Clarity Security.

Estimated time to complete: 10 minutes

If you encounter any problems, please contact your support team or support@claritysecurity.io.

Supported Connector Capabilities

Below are capabilities supported by the connector at this time.

Method
Supported
Provision User
No
List Groups, Policies, and Roles
No
Add User to Groups, Policies, and Roles
No
Remove User from Groups, Policies, and Roles
No
Deactivate User
No
Delete User
No

How to Setup the Connector

Step 1: Navigate to the following URL to log in to Datto

https://auth.datto.com/login

Datto Login

Step 2: Click Setup, then Users

Click the setup, then Users using the left hand navigation menu on the left side of the Datto landing page.

Datto Setup > Users

Step 3: Locate your username in the list

On the Users list, search for the account you signed into Datto with.

Search for your account in the Users list

Step 4: Scroll to the API section

Scroll to the API section, then click the Generate API Keys button.

API > Generate API Keys

Step 5: Copy the API URL, Key, and Secret Key

Copy the API URL, API Key, and API Secret Key from this screen and save these for configuration in later steps.

Save your API URL and credentials

Step 6: Log in to Clarity Security tenant

https://your-tenant.claritysecurity.io/

Step 7: Click on Applications, then Marketplace

Application > Marketplace

Step 8: Find Datto RMM, click Connect

Scroll or search for the Datto RMM entry in the Marketplace list, then click Connect.

Marketplace > Datto RMM

Step 9: Connect App

Complete the App Settings form.  Details for fields common to all applications can be found in the following article: Common App Configuration Steps.

  • api_key: Paste the key displayed in Step 5
  • api_secret: Paste the secret displayed in Step 5.
  • api_url: Paste the URL displayed in Step 5.

Configure App > Connect App - Datto RMM

Step 10: App Settings

Complete the App Settings form.  Details for each field can be found in the following article: Common App Configuration Steps.

Configure App Step 2 - App Settings

Step 11: User Settings

Complete the User Settings form, check the table at the top to see if any features are unsupported.  Details for each field can be found in the following article: Common App Configuration Steps.

Configure App Step 3 - User Settings

Step 12: Validate Your Selections and Save

Save
Clicking the Save button will trigger the first full sync for your application (even if you selected Manual syncing).  This includes Service Users, Entitlements, Service User Entitlements, Service User Attributes.

Need Help?

If you have any problems, contact your customer success team. You can also get in touch with our general support via email, open a support ticket. Our general support team is available Monday - Friday from 8:00 AM - 6:30 PM CST.



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