How to Reset your Password

This guide will help you reset your password for your Clarity local account.  If you use SSO, then you should check with the Administrator of your SSO application for help with resetting that password.

Reset your Password

How to login locally (bypass SSO)

To reset your password you need to first head to the local login page (shown below) for your Clarity Tenant.  By adding the /login, you skip the trigger for SSO login (if SSO is configured).

Local Login Link

https://your-subdomain.claritysecurity.io/login

You should see a page similar to the one below, click on the Forgot Password? button to get directed to the form for requesting a password reset link.

Forgot Your Password

Now that you are on the page depicted below, you can fill out the simple form (just the email address for the account associated with your Clarity Identity), and you should receive an email with a unique, time-sensitive link for resetting your password.

Head Directly to Password Reset page

You can also just head directly to the following URL to reset your password:

https://your-subdomain.claritysecurity.io/password/reset

Password Reset Email

You should receive and email within a few minutes with a link to reset your password.  This link is unique to your account, and will expire if not used promptly (60 minutes).

The email you receive should look something like this:

Password Reset Form

Once you click the link in your email, you will be taken to the page where you can create your new password.  Your email address will be auto-populated in the form, so you just need to fill in the New Password and Confirm Password fields.

Password Complexity Requirements

Min. 12 chars; min. 1 uppercase, 1 lowercase, 1 number and 1 symbol: !@#$%^&*

Common Support Questions

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