Identity Type
  • 22 Aug 2025
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Identity Type

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Article summary

Identity Type is a configurable field in Clarity that lets you establish

Default Values

Clarity comes with three values preconfigured out of the box: Employee, Contractor, Service Account.

Customize Options

To add new options or adjust the items already configured, head to Settings > Username/Identifiers and then scroll to the bottom of the page.

Adding New Types

To add a new Identity Type simply fill out the bottom most row (which should be blank), then click the + (blue plus sign) to add the new entry.  Don’t forget to hit the Save Edits button when you are done adding new types.

Removing Existing Types

To remove an existing Identity Type, simple click the trash can icon, followed by the Save Edits button.

Removing or Changing Identity Types

If you remove existing Identity Types, this will not update the Identities automatically at this time.  You will need to visit those Identities and adjust their Identity Type to the correct new value.

Automated Identity Type Setting

Clarity will automatically apply the value of Employee when a new Identity is created during the syncing process for a Source(s) of Truth, this occurs most often when a new user was created downstream and Clarity pick up this change on the following sync.

Source of Truth configuration dropdown for many apps

Non HR Sources of Truth

This means Clarity may automatically apply this value to existing service accounts if you configured your non HR applications to be a Source of Truth.

FAQ

What happens if you change remove the “Employee” Identity Type that comes preconfigured?

Clarity will still force the value “Employee” for the scenarios described above in the Automated Identity Type Setting.


Need help?

If you have any problems, contact your customer success team. You can also get in touch with our general support via email, open a support ticket. Our general support team is available Monday - Friday from 8:00 AM - 6:30 PM CST.


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