--- title: "Re-request or Renew Access" slug: "09-re-request-or-renew-access" updated: 2026-07-08T16:07:57Z published: 2026-07-08T16:07:57Z canonical: "help.claritysecurity.com/09-re-request-or-renew-access" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.claritysecurity.com/llms.txt > Use this file to discover all available pages before exploring further. # Re-request or Renew Access *Renew access that’s expiring or has lapsed — or re-submit access that was previously denied — without rebuilding the request from scratch.* **Who this is for:** Anyone, for their own access. Managers/admins can re-request on behalf of team members from the **My Team’s Access** view. **Where it happens:** The access views — **Manage Access → Team Access** (/access-hub/access/team-access) — and the **View Entitlements** panel. Re-requesting is a shortcut: it pre-fills a normal access request with the access you already had, so you just confirm the duration and justification and submit. It still goes through normal approval — re-requesting doesn’t instantly extend anything. ## When re-request is available The **Re-request** option appears for access that is: - **Expiring** — approaching its expiration date (renew it before it lapses), or - **Expired** — its duration has already run out, or - **Denied** — a previous request that wasn’t approved (on access bundle cards). For access that’s simply **Active** with plenty of time left, there’s nothing to renew, so the option won’t appear. ## Step by step 1. Open your access: **Manage Access → Team Access** (or **View My Access** / the **My Expirations** Dashboard card, which lands you on the expiring items). *(Managers: switch to* ***My Team’s Access*** *to renew for a team member.)* 2. Filter to **Expiring** or **Expired** to find the access that needs renewing. 3. Start the re-request in either of these ways: - **From an access card** - On a card showing expiring/expired (or denied) access, click **Re-request**. - **From an individual entitlement** - Click **View Entitlements** on the application card, then open the **Actions** (⋮) menu on an expiring/expired row and choose **Re-Request Access**. 1. The standard request summary panel — **“Selected Entitlement Request Groups”** — opens, pre-filled with the access you’re renewing and the person it’s for. 2. Set the **Duration** (**24 Hours → Permanent**) and enter a **justification** (**required**), just like a normal request. 3. Click **Submit Requests**. You’ll get the usual **“Access Requests submitted”** confirmation. ## What happens next - A new request is created and routed for approval — exactly like a first-time request. - Track it on the **Open Requests** page or the **My Open Requests** Dashboard card; it resolves to **Approved** or **Denied**. - On approval, the renewed access is provisioned and its new **duration starts from that approval date**. (So renew **before** expiration if you need uninterrupted access — approval timing determines when the new window begins.) ## Tips & troubleshooting - **There’s no Re-request option.** The access probably isn’t expiring, expired, or denied yet. Only those states can be re-requested; everything else is just current access. - **I want different access, not the same thing renewed.** Start a fresh request instead — see [Request Access](/home/docs/01-request-access-for-yourself-end-user). - **Will re-requesting extend my access immediately?** No. It creates a new request that must be approved. Plan ahead so the renewal is approved before the old access expires. *Related:* [*Overview*](/home/docs/00-access-hub-overview) *·* [*View your access*](/home/docs/07-view-your-access) *·* [*Remove access*](/home/docs/08-remove-access) ## 📹 Visual walkthrough A short, captioned screen recording of this flow (each step highlights the control that’s clicked): [Video](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/clip-08-access-removed.mp4?sv=2026-02-06&spr=https&st=2026-10-27T07%3A17%3A37Z&se=2026-10-27T08%3A17%3A37Z&sr=c&sp=r&sig=G3aRV0SrtOKyaYCn%2FCciPz7d93sqAzoBhkpWZIvp%2BOE%3D) **Step by step:** ![Open My Access](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/09-re-request-or-renew-access-image-15czkvzm.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A17%3A37Z&se=2026-10-27T08%3A17%3A37Z&sr=c&sp=r&sig=G3aRV0SrtOKyaYCn%2FCciPz7d93sqAzoBhkpWZIvp%2BOE%3D) *Open My Access* ![Open the Entitlements](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/09-re-request-or-renew-access-image-ibjmiqqn.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A17%3A37Z&se=2026-10-27T08%3A17%3A37Z&sr=c&sp=r&sig=G3aRV0SrtOKyaYCn%2FCciPz7d93sqAzoBhkpWZIvp%2BOE%3D) *Open the Entitlements* ![Choose Re Request Access](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/09-re-request-or-renew-access-image-l9a7yz7y.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A17%3A37Z&se=2026-10-27T08%3A17%3A37Z&sr=c&sp=r&sig=G3aRV0SrtOKyaYCn%2FCciPz7d93sqAzoBhkpWZIvp%2BOE%3D) *Choose Re Request Access* ![Review the Prefilled Request](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/09-re-request-or-renew-access-image-7iqv6ko9.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A17%3A37Z&se=2026-10-27T08%3A17%3A37Z&sr=c&sp=r&sig=G3aRV0SrtOKyaYCn%2FCciPz7d93sqAzoBhkpWZIvp%2BOE%3D) *Review the Prefilled Request* ![Re Request Submitted](https://cdn.document360.io/2d020999-1823-4d4d-b6d2-4b52fb4a9617/Images/Documentation/09-re-request-or-renew-access-image-6tqj9kgh.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A17%3A37Z&se=2026-10-27T08%3A17%3A37Z&sr=c&sp=r&sig=G3aRV0SrtOKyaYCn%2FCciPz7d93sqAzoBhkpWZIvp%2BOE%3D) *Re Request Submitted*