Deny a Request

Reject access requests from your team that shouldn’t go through — with a reason on the record.

Who this is for: Managers and admins. Denying requires that the request is waiting on your action. Where it happens: Manage Access → Open Requests (/access-hub/access/open-requests), in the Need My Action view.

Denying is the mirror image of approving — same place, same cards, the red action instead of the green one. See Approve a Request for the approval side.

Find the requests waiting on you

Same starting points as approving:

• From the Dashboard: click the Needs My Action card.

• From Open Requests directly: go to Manage Access → Open Requests and choose the Need My Action view from the toggle at the top. Narrow further with the status filter (All / Pending / Approved / Denied) and search if needed.

Each card shows who requested, the application and entitlement(s), the requested duration, expiration, and their justification — the context you need to make the call.

Deny a single request

1. Find the request’s card in the Need My Action view.

2. On the card, click Deny (the red action at the bottom-right of the card).

3. A small “Deny - Add Reason” panel opens with a text box.

4. Type your reason for denying. A reason is required — the Deny Access button stays disabled until you enter text. (Giving a clear reason helps the requester understand the decision.)

5. Click Deny Access.

The card disappears from your action list and you’ll see a confirmation. The request moves to Denied and no access is granted.

Deny several requests at once (bulk)

1. In the Need My Action view, tick the Select checkbox on each card you want to deny. A selection bar appears showing “{n} Item(s) selected.”

2. From the selection bar, click Deny.

3. In the “Deny - Add Reason” panel, enter a reason (required) and click Deny Access.

All selected requests are denied together and clear from your list. The reason you enter applies to the whole batch.

Use the selection bar to remove an individual item or clear the selection before you deny.

What happens next

• The request’s status becomes Denied. Nothing is provisioned — the requester does not receive the access.

• Your reason is recorded with the decision.

• The requester can see the outcome via their Denied Requests Dashboard card and on the Open Requests list. If they still need the access, they can submit a new request (often addressing whatever you noted in your reason).

Tips & troubleshooting

• The Deny Access button is disabled. You haven’t entered a reason yet — it’s required.

• I meant to approve, not deny. The two actions are side by side on each card (green Approve, red Deny) and in the bulk selection bar. If you denied by mistake, ask the requester to submit a fresh request — there’s no “undo” on the decision itself.

• A request isn’t in my list. Make sure you’re on the Need My Action view and the status filter isn’t hiding it. Only requests routed to you appear there.

• Want to approve instead? See Approve a Request.

Related: Overview · Request for others

📹 Visual walkthrough

A short, captioned screen recording of this flow (each step highlights the control that’s clicked):

Step by step:

Open the Requests List

Find a Request to Action

Enter a Reason and Deny

Request Denied