Re-request or Renew Access

Renew access that’s expiring or has lapsed — or re-submit access that was previously denied — without rebuilding the request from scratch.

Who this is for: Anyone, for their own access. Managers/admins can re-request on behalf of team members from the My Team’s Access view. Where it happens: The access views — Manage Access → Team Access (/access-hub/access/team-access) — and the View Entitlements panel.

Re-requesting is a shortcut: it pre-fills a normal access request with the access you already had, so you just confirm the duration and justification and submit. It still goes through normal approval — re-requesting doesn’t instantly extend anything.

When re-request is available

The Re-request option appears for access that is:

• Expiring — approaching its expiration date (renew it before it lapses), or

• Expired — its duration has already run out, or

• Denied — a previous request that wasn’t approved (on access bundle cards).

For access that’s simply Active with plenty of time left, there’s nothing to renew, so the option won’t appear.

Step by step

1. Open your access: Manage Access → Team Access (or View My Access / the My Expirations Dashboard card, which lands you on the expiring items). (Managers: switch to My Team’s Access to renew for a team member.)

2. Filter to Expiring or Expired to find the access that needs renewing.

3. Start the re-request in either of these ways:

• From an access card

  • On a card showing expiring/expired (or denied) access, click Re-request.

• From an individual entitlement

  • Click View Entitlements on the application card, then open the Actions (⋮) menu on an expiring/expired row and choose Re-Request Access.

1. The standard request summary panel — “Selected Entitlement Request Groups” — opens, pre-filled with the access you’re renewing and the person it’s for.

2. Set the Duration (24 Hours → Permanent) and enter a justification (required), just like a normal request.

3. Click Submit Requests.

You’ll get the usual “Access Requests submitted” confirmation.

What happens next

• A new request is created and routed for approval — exactly like a first-time request.

• Track it on the Open Requests page or the My Open Requests Dashboard card; it resolves to Approved or Denied.

• On approval, the renewed access is provisioned and its new duration starts from that approval date. (So renew before expiration if you need uninterrupted access — approval timing determines when the new window begins.)

Tips & troubleshooting

• There’s no Re-request option. The access probably isn’t expiring, expired, or denied yet. Only those states can be re-requested; everything else is just current access.

• I want different access, not the same thing renewed. Start a fresh request instead — see Request Access.

• Will re-requesting extend my access immediately? No. It creates a new request that must be approved. Plan ahead so the renewal is approved before the old access expires.

Related: Overview · View your access · Remove access

📹 Visual walkthrough

A short, captioned screen recording of this flow (each step highlights the control that’s clicked):

Step by step:

Open My Access

Open the Entitlements

Choose Re Request Access

Review the Prefilled Request

Re Request Submitted